Since its inception, SCS emphasis on developing a fully equipped, technically capable and customer oriented service organization has produced fantastic results. A service organization with a philosophy of continuous improvement has brought the company closer to its vision of being recognized as a self-sustainable service organization.
A single defining factor in SCS success story has been a robust After Sales system. A system, which integrates Five, attributes to develop a product, which is customer oriented, quick in response and results driven.
Mr. Yasin Bashir
Country Head Service
- Technical Strength
We are proud to have a service company, which is capable of handling any HVACR equipment. We have achieved this through recruitment of highly trained staff which shares our values and through a continuous training program. Fully equipped with service tools, our teams are capable for operating, maintaining, testing, commissioning and troubleshooting a system at any application.
- Timely response
SCS is currently responsible for providing services at some of most critical applications, where a quick response is of utmost importance. We have progressed to continuously improve our response time through systems in place. Today, we are proud to have achieved our ambitiously set goals and aim to keep a close eye to look for rooms for further improvements.
- Continuous Trainings
We have progressed to develop a system of training focused for every tier in our service organization. SCS goal is to be seen as an institution where human resources are developed with time with technical and soft skills. We have worked over time with our partners to develop product specialists who are always learning new skills and techniques.
- Internet of Things
With an aim to use software’s, internet and sensors, SCS has worked closely with its partners, to respond prior to a breakdown happens. We introduced in Pakistan, Carrier’s Connected Services and Hisense HVAC Hi-MIT solutions to integrate multiple machines over a single platform. We are serving multiple clients with such technologies for a smooth, hassle free operation and longer system time.
- Structure and Internal processes
For all of above four attributes to produce results, we have established a structure to be driven to exceed customer expectations. We keep improving our processes, which makes us flexible to respond quickly and as situation demands.
Our After Sales System has gained immense recognition and brought us closer to SCS vision of the most reliable business partner for HVACR.